Help Center
Need a Hand? We’ve Got You Covered.
The Guns.com Help Center is your go-to place for quick answers and helpful guidance. Whether you’re tracking an order, learning how firearm transfers work, managing your account, or just looking for a little clarity, we’re here to point you in the right direction.
Choose a resource below to get started.
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Help Topics
Shopping
What products does Guns.com sell?
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Great question! We sell firearms, suppressors, ammo, optics, magazines, ar parts, triggers, holsters and holders, range gear, knives and tools, hunting gear and Guns.com merch.
Guns.com aims to be your number one resource for all your shooting needs and we are always looking to add products to our site. So make sure you are signed up to receive our Guns.com Newsletter to receive new product announcements!
How do I buy a gun online?
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Guns.com has made online gun buying simple and straightforward. Everything you need to know is right here.
How do I buy a silencer?
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Buying suppressors has never been easier.
1. Purchase a suppressor on Guns.com.
2. The suppressor will ship to the NFA FFL you select.
3. Complete necessary paperwork at the NFA FFL.
4. Once approved, you can pick up the suppressor from the NFA FFL.
For more silencer FAQs, click here.
Do you still provide news and other content about guns?
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Yes, Guns.com still provides the latest news, product reviews, and lifestyle content about guns that millions of readers have enjoyed for years. We will also keep you up to date on ammo, mags, and optics!
You can still see all of this great information here, and be sure to sign up for our newsletter to stay informed!
Why do you require a buyer to be 21 to purchase a gun?
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Federal law allows sales of long guns to persons 18 or older, and of handguns to persons 21 or older. We are currently working on the technical ability to allow both age restrictions to be applied appropriately, but until that capability is in place, we are forced to place an age restriction of 21 on all firearm sales. We hope to have this fixed soon.
How can I change/add/cancel my order?
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Once an order is placed, we are unable to change, edit or cancel an existing order.
My online order status says "Pending", what does this mean?
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If you purchased a firearm, this means we are waiting on the supplier of your gun to confirm that they still have the inventory available. On rare occasions a gun may be sold before it is able to be removed from our site. If we are unable to fulfill your order immediately, we will find another source or refund your money in full if we cannot find an exact substitute in a timely manner.
If you purchased other accessories or merchandise, this means we are waiting for your order to ship.
If a product is out of stock, can I place it on backorder?
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Guns.com does not currently allow out of stock items to be backordered. However, you can log into your account and add the item to your wish list, we are constantly adding new inventory!
Do you price match?
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We do not currently price match. Our goal is to provide a wide variety of quality products with unparalleled service. We rely on our local stores in your community to help in that endeavor.
However, if you see a used gun that you’d like to make an offer on, please feel free to use that option if the seller allows it.
What are your payment methods?
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Guns.com accepts Discover, Visa, MasterCard or American Express credit cards for payment. You may also choose to finance your firearm through Credova. For more information on financing, please visit our financing page.
Does Guns.com purchase firearms?
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Yes, Guns.com purchases a wide variety of used firearms. If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.
Can anyone sell a gun on Guns.com?
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No, Guns.com only allows Federally Licensed firearms dealers to sell on our site. Our goal is to provide the best level of service, and our carefully selected network ensure that you will receive the best quality product and service when you shop with Guns.com. We do not allow individuals to sell to others on our site.
If you have a firearm you are interested in selling, please click here to get an offer on your gun from our Appraisers.
Do you sell Guns.com Gear/Merch?
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We sure do! From t-shirts, to tumblers, to mugs and more, check out our selection!
What is Package Protection?
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To provide greater safety, security and assurance for our customers, Guns.com now automatically includes Package Protection at a flat rate as part of our shipping and delivery services for all Products ordered from the Guns.com Site.
For more information visit: guns.com/package-protection
How do I apply for financing?
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Apply online 24/7 for financing approvals in seconds. Applications can be filled out from any device with an internet connection.
If you have any questions about the application, call 833-273-3382 to reach customer support during normal business hours of 3AM to 3PM PST.
For more information, please visit: guns.com/financing
How do I buy a Guns.com eGift card for someone?
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Everything you need to know about buying a gift card for our site can be found here.
Shipping
What are the shipping/handling charges?
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All firearms purchased will include a variable shipping charge based on the sale price of the gun.
Silencers are always shipped ground, and cost $19.99.
Ammo is always shipped ground, and costs $14.99.
- There is an additional fee applied to orders over 100 lbs., this will be calculated in your shopping cart.
Optics, magazines, range gear, holsters and holders, and all other accessories shipping costs vary based on the level of shipping (standard shipping is free with an accessory order of $49+).
- Standard = $7.95
- 2 Day = $27.95
- Next Day = $42.95
Guns.com Merchandise ships standard and has no shipping cost.
Additional questions? Reference our Shipping policy.
Do you ship internationally?
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No, Guns.com currently only ships within the United States.
How do I know if my order has shipped?
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You can check your order status on the Order History page of your Account Dashboard.
Log in to your account here and go straight to your Order History if you’re already logged in. If a tracking number was provided, you will be able to see exact shipping details.
Returns
What if I need to return an item I purchased from Guns.com?
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Do you have warranties on your products?
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Any warranties on NEW firearms are governed by the Manufacturer’s warranty.
Please see our complete return and warranty policy and process here.
How do I pack my return?
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Make sure the box you use has no labeling or other shipping indicators visible, and check to make sure the packaging/box doesn’t have any hazardous material indicators on it. Please also make sure the firearm is securely packaged inside the box, and then sealed properly.
Requirements
Why do you require a date of birth?
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Federal, State, and Local laws have various age restrictions for different products. Guns.com must verify that the purchaser of any items is of legal age.
How do I know what the legal requirements to purchase, own, or possess a gun in my state are?
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Please visit or ask your local, state, or Federal officials to ensure you are in compliance with the most up to date local laws. It is your responsibility to understand the various laws and ensure that you are in compliance.
What paperwork do I need to fill out?
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You will not need to fill out any paperwork in order for your gun to be delivered to your local FFL dealer. Unlike other online retailers, Guns.com will reach out to them to secure their current Federal Firearms License so that we can ship the gun as quickly as possible. When you pick up your gun, you will need to fill out any paperwork required by the dealer.
Communications
How do I unsubscribe from your emails?
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Click the ‘Manage your email preferences’ link at the bottom of any email you receive from Guns.com, or manage your preferences in your account profile.
How can I provide feedback on your service?
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We value your feedback and want to make your Guns.com experience as easy and satisfactory as possible. If you have suggestions on how we can do better, or want to tell us something you like about our service, please fill out a feedback form here and our Rangemasters will promptly review it and respond.
How do I purchase a gun through a Guns.com auction?
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- Create a Guns.com account.
- To start bidding and winning, follow the simple steps to create your Guns.com account. You can securely store your payment information, manage your preferred FFL dealer, and keep track of your purchase history all in one place.
- Start Bidding
- Browse hundreds of auction listings from local firearm dealers nationwide. Search by gun brand, model, caliber, or scroll through until you find the gun you want to bid on. Our no-reserve policy ensures there's a winner for every auction. Use our Max Bid feature to auto bid on your behalf – we'll automatically make the lowest bid to keep you in the lead.
- Win and repeat
- Once you win an auction, you may update your payment and FFL information, pay immediately, or sit back and wait, and we'll automatically bill your credit card on file after 24 hours. Then head back in to Auctions and start bidding again!
Do I need a Guns.com account in order to bid?
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Yes. do require you setup a secure Guns.com account. Your account stores your preferred FFL, payment method, and purchase history to give you the best online shopping experience.
Can I purchase Guns.com Auction firearms in my state?
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The following states are not currently able to participate in auctions, and we are actively working to include them as soon as possible. Customers residing in these states may still purchase firearms through our non-auction process:
- Massachusetts (MA)
- Vermont (VT)
Guns.com Auctions will not be available in the following states due to various laws and regulations:
- California (CA)
- Connecticut (CT)
- Alaska (AK)
- Hawaii (HI)
Why do I have to have an FFL and payment stored before placing a bid?
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With Guns.com Auctions, we strive to make the purchase process as smooth as possible. We save your chosen FFL and payment method so we can process your purchase and get it on its way as quickly as possible on your behalf.
What is the difference between “Auction” and “Buy Now”?
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With an Auction, you can place bids and compete with other registered buyers. The highest bid at the auction’s close wins. The Buy Now option gives you the ability to purchase the firearm instantly at the listed price without bidding in an auction. The Buy Now option is not available once the auction bidding is within 5% of the Buy Now listed price.
Silencer FAQs
*As a result of the One Big Beautiful Bill Act (P.L. 119-21) signed into law in July 2025, the federal tax stamp fee for suppressors, SBRs, SBSs, and AOWs drops from $200 to $0. This change takes effect on January 1, 2026. Any Form 4 submitted on or after this date will no longer require the $200 payment. However, the paperwork, background check, registration, fingerprint, and photo requirements all remain.
The $200 transfer tax remains in effect for Machine Guns and Destructive Devices.
Are silencers legal to own?
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Yes, if you live in a state that permits suppressor ownership under federal law. The basic requirements include:
- Being at least 21 years old
- Living in a state where ownership is allowed
- Having no felony convictions
How do I purchase a silencer online?
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Buying a silencer online is simple with Guns.com. Just follow these four steps:
- Purchase a suppressor on Guns.com.
- The suppressor will ship to the NFA FFL you select.
- Complete necessary paperwork at the NFA FFL.
- Once approved, you can pick up the suppressor from the NFA FFL.
This straightforward process applies to anyone living in the 42 states where silencers are legal.
What are the legal requirements for owning a silencer?
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To legally own a silencer, you must be at least 21 years old, reside in a state that allows suppressor ownership, and have no felony convictions. Starting January 1, 2026, the tax on NFA items is $0 when completing a Form 4 application for silencers.
How can I check the status of my ATF transfer?
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To check the status of your ATF transfer, call the NFA Branch at (304) 616-4500. You’ll need to provide your name (or the name of your trust or corporation), the suppressor’s serial number, and the name of the transferor (as listed in your confirmation email). The ATF can give an estimated approval time, but keep in mind that this timing can vary. If your application was submitted on paper, approval might take 2-4 weeks to be mailed to us. We’ll notify you as soon as we receive it so you can pick up your suppressor.
What is the current wait time for a suppressor?
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eForm 4 suppressor approvals are now taking just a few days for both individual and standardized trust submissions, marking historically fast approval times.
How quickly will I get paid?
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Once your gun is received by Guns.com, our staff will inspect it for condition and functionality; upon inspection approval, your payment will be sent.
- Gift card payments are instantly added to your Guns.com customer account upon approved inspection. Gift cards saved to your customer account will automatically show as a payment option at checkout.
- Direct deposits are usually processed within 1 business day of your approved firearm inspection. Depending on your financial institution, your payment could take 2-3 days to post in your bank account.
- Check payments are generally mailed within 3 business days of approved inspections. Once your check is mailed, please allow up to 2 weeks for delivery.
How can I receive my payment
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You can choose to receive your payment via direct deposit into your bank account, by receiving a physical check in the mail, or via a Guns.com eGift card (which comes with a special bonus!).
How do I receive my Guns.com eGift card as my form of payment?
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We will send you an email that contains a special 16 digit card number and PIN number to use on Guns.com checkout. Guns.com eGift card is only redeemable at Guns.com and is non-refundable.
